Whether you are looking for security guards to protect your premises, patrolling services or surveillance to protect your assets – choosing the right company as your security service provider is crucial.

While it’s not hard to obtain quotes from security companies in your area, price alone shouldn’t be the only factor to consider when selecting a particular security provider. The quality of the service provided is equally important to ensure your physical premises, staff and assets are safe from harm.

As an organisation looking to implement security, it is important to understand what threats there may be and who would target you. Understanding how you could be targeted is always the first port of call; for example: Do you hold physical assets which may be pursued by organised crime entities? Does your organisation hold assets in the form of data? Could you be subject to targeting by illegal cyber cells extracting vital data to be sold on the dark web? Granted, this is a very simple way of looking at it, but basics done well is always important. Once you understand your threat levels, assessing what your current countermeasures should be will lead you to which security company best suits your needs.

It’s important to assess your security requirements before deciding which security company to hire. Before you decide where to hire a security guard from, the following checklist will help you to whittle down the UK security companies that match your needs.

Training and Consultancy

Does the company offer training and consultancy services to help you protect yourself?

We can provide security consultancy services on how to best protect yourself, assets with various kinds of training. We can offer for example hostile environment awareness training (HEAT), kidnap prevention, commercial security measures, maritime and port side security and specialist security tailored for the client.

If you want to discuss a training package or any other details about executive security services, please get in touch. We will assess your company’s needs and expectations and help you make a decision as to which package would suit you best.

Qualifications

What qualifications do your staff have?

At Castle Gate International, all operatives and trainers are certified as appropriate and many of them have specialist military and police backgrounds.

On-boarding process

There are platforms on the internet through which you can easily gather dozens of quotes from potential security providers. This is a good way to get a first impression of the market. However, the safety of your assets requires a customised rather than a one-size-fits-all approach.

Are they treating each client differently or are they only using generic platforms for assessing provisions, needs and cost?

Castle Gate International will always ensure that a dedicated Operations Manager monitors standards and quality to ensure no excessive measures are put into motion. Quality over quantity plays a huge role with us. We are proud to confidently say we have the best operational management standards and platforms in the industry. Ensuring our pricing does not affect the quality of our services but remaining fair and realistic.

Insurance cover, certifications and affiliations

Ask potential security partners if they can prove to have insurance cover that is to the maximum possible standard and covers the value of your assets. A reputable firm should also boast accreditations or affiliations with industry and standards bodies such as ours listed here:

● CHAS (The Contractors Health and Safety Scheme)
● ICO (Information Commissioner’s Office)
● NCSC (National Cyber Security Centre)
● NCTSO (National Counter Terrorism Security Office)
● ISO 9001, 14001, 45001 (International Organisation for Standardisation)
● SIA (Security Industry Authority)

Cyber Essentials

By choosing a security company adhering to these accreditors’ processes and guidelines, you can ensure that the service you are being provided is properly managed and secured. In light of recent data breaches in the news, the secure handling of personal information and sensitive data should be the key priority, so make sure potential partners are registered with the ICO as a minimum requirement. Crucial certifications and accreditations from the NCTSO, ISO and SIA show a true measure of quality and care.

Quality over price

Despite its firm outer armour on show, security is a delicate and fragile service – an incompetent security partner could seriously threaten your business continuity. Because of this it is crucial that provisions are managed impeccably. As the adage goes “pay cheaply, pay twice”, going with the lowest offer on price may cost your company dearly in case there is a security breach. A robust quality and complaints management system in place is a strong indicator for a security partner’s capability.

Ask if they have a quality management system in place to ensure consistent protection of assets and the public.

Castle Gate’s reputation for providing security on British and allied government sites is a result of this and has been a key component in our successes. We ensure quality over quantity by professionally managing Health, Safety, Security, Environment and Quality (HSSEQ) requirements.

Communications

Being able to have secure and reliable means of communication 24 hours a day is vital to secure your sites, wherever they are located.

Make sure to ask potential partners about their communication channels and frequency. Is there an out-of-hours number you can call? How quickly could they alert you in case of a serious incident? Are the communication lines secure?

With Castle Gates’s Command and Control centre providing round-the-clock monitoring and support services to clients across the globe, you can be sure your assets are safe. Whether it’s a commercial or government site being secured, a consultancy service in Africa or a Close Protection detail in the Middle East: Our clients are always updated, they are given a secure App to download (available from August 2021) on their phone and a direct link to the Command Centre.

Specialisms

Just as each organisation in need of security guards or patrolling services has different specific needs, no two security companies are the same. You should ask them which of their services they are most proud of and where they consider themselves to be leading in the industry.

Is installation and operation of surveillance devices their specialism? Are they experts in deploying specialist dog units on their patrols? Do they boast experience working in high-security environments such as government sites?

You’ll quickly discover from browsing our website that we’re not your average security company:
● Experienced and professional former police, British Armed Forces, Intelligence operatives and management personnel. Read more
● Proven with British government assets, allied overseas governments and select private clients. Read more
● Flexible, dynamic and experienced in quickly establishing a synergetic relationship with clients. Read more

Castle Gate’s clients at home benefit from our international experience and the specialist background of our security personnel. Our wide range of services can be supplied upon request.

Contact us today to find out how we can help you secure your assets.